Frequently Asked Questions

If you don’t see your question here,
please email your inquiry to sales@tickleandwoo.com.

MY LOGO, SALES MESSAGE AND PROOF

  1. What types of logo files can I submit?

    Color logos should be high resolution (300dpi) at 4 inches wide and formatted as JPG, TIF, EPS or PDF files. CMYK or RGB is fine.

  2. What should I say in my sales message?

    Say something meaningful and memorable that will grab the attention of the recipient. Make yourself stand out from your competitors! What’s your unique selling proposition? Don’t forget to include your company contact information.

  3. Will I see a proof of my logo and sales message?

    After your order is received, our Customer Happiness Team will email you a PDF proof for approval.

  4. What if I have changes to the proof?

    Just let us know on the approval form. If it’s our mistake, we’ll fix it for free. If you need to update your originally supplied content, a $10 artwork fee will apply.

SUBSCRIPTIONS

  1. How do I pick the theme?

    Choose something that reflects your prospect’s or customer’s interests. If you don’t really know someone, consider sending Business Traveler, Sweet Treats or Desk Jockey.

  2. What if my contact person changes or the company moves?

    No worries. We’ll happily update the contact information for free. Email changes to sales@tickleandwoo.com. Kindly include your original order number. Please allow 15 business days for the changes to be processed.

  3. Will you remind me when my Subscriptions are about to run out?

    Sure thing! Before the Subscription ends, we’ll contact you about your renewal.

  4. Can I change my Subscription length?

    Any 6-Month Subscription may be upgraded to a 12-Month Subscription. We’ll simply bill you at the discounted rate for the remainder of the annual period. Email your request to sales@tickleandwoo.com and kindly allow 15 business days for the changes to be processed.

  5. Can I switch themes mid-Subscription?

    To keep Tickle Box Subscriptions as affordable as possible, changing themes mid-Subscription is discouraged. However, we realize that individual circumstances may vary. If necessary, please call our Customer Happiness Team toll-free at 1 (888) 474-0326 to discuss your situation. Your satisfaction is our top priority.

  6. If my recipient says he or she can’t accept the mailings, what do I do?

    Feel free to transfer the Subscription to another recipient. Kindly email instructions to sales@tickleandwoo.com. We will process this change as quickly as possible and we’ll do it for free!

  7. Do you follow certain guidelines when selecting Tickle Box items?

    Our Curators are always hunting for items that are useful, memorable or just plain cool. We make every effort to avoid items that could appear controversial or inappropriate, or that could be potentially harmful.

  8. Do you follow certain guidelines when writing the cards?

    Absolutely. We share the kinds of tips, information and ideas that you might receive from a helpful neighbor or friend. We make every effort to avoid including jokes, quotes or language with religious, political, controversial or inappropriate connotations.

  9. Can I cancel my Subscription?

    Tickle Box Subscriptions may be cancelled at any time, for any reason, no questions asked. However, to keep them affordable, we print all your custom cards at the same time at the start of each Subscription. Accordingly, minimal cancellation fees apply.

    Cancellation Fees:
    6-Month Subscription - $29
    12-Month Subscription - $59

    Email your cancellation request to sales@tickleandwoo.com. Please allow 15 business days for the changes to be processed.

DELIVERY

  1. When are Tickle Boxes mailed?

    New orders must be received and proofs approved by the 15th of the month prior to the first mailing. Tickle Boxes are mailed on the first business day of every month.

  2. Do you send Tickle Boxes internationally?

    Currently, standard pricing includes shipping within the continental United States (excludes Alaska, Hawaii and off-shore U.S. territories).

  3. What shipping method do you use?

    Tickle Boxes are mailed through the U.S. Postal Service.

  4. What happens if my Tickle Box is damaged in shipping?

    We’ll replace it! Call 1 (888) 474-0326 for a Return Merchandise Authorization number and further instructions.

PAYMENTS AND PRICING

  1. Can I pay with a company check or can you bill me?

    Currently, we accept American Express, Mastercard, VISA and Discover.

  2. Do you charge sales tax?

    We are required by law to charge 6% PA sales tax on everything in our store (shipping too).

CUSTOM OPTIONS

  1. Can I send you a product, a sample, promotional materials or a business card to include in my Tickle Boxes?

    Sure. Call our Customer Happiness Team toll-free at 1 (888) 474-0326 to discuss a Custom Tickle Box Program.

  2. Can I send pricier items?

    Sure. Call our Customer Happiness Team toll-free at 1 (888) 474-0326 to discuss a Custom Tickle Box Program.

  3. Can you make Tickle Boxes in Spanish or French?

    Absolutely. We rely on TransPerfect, a leader in global language solutions, to translate content into virtually any language. Call our Customer Happiness Team toll-free at 1 (888) 474-0326 to explain your needs and discuss a Custom Tickle Box Program.

  4. Can you help me with graphic design, marketing or other direct mail services?

    Our family of companies includes Longbotham Strategic Marketing, an award-winning marketing, advertising and public relations firm. Give them a call and they'd be happy to be of help!

  5. Do you offer website design and development services?

    Our family of companies includes Logan Kettrick, a leading ecommerce provider of copywriting, editing and proofreading. Their team of writers created the content for this website. Website design and development was handled by Longbotham Strategic Marketing.

CUSTOMER SERVICE

  1. What’s your 2014 Holiday schedule?

    To give our hardworking team members time with their families, Tickle & Woo will be closed in observance of these Holidays: Good Friday (4/18) and Easter Monday (4/21), Memorial Day (5/26), Fourth of July (7/4), Labor Day (9/1), Columbus Day (10/13), Thanksgiving (11/27-11/28), Christmas (12/24-12/26) and New Year's (12/31-1/1/15). On these days, incoming phone calls will be routed to an automated message system. Our Customer Happiness Team will respond to all voicemails and emails on the next business day.

PRIVACY

  1. Do you save my contact information?

    Although our website allows you to check out as a guest, you have the option of creating an account that will save your contact information. With an account, you can login anytime to make quick, easy purchases.

  2. What do you do with my customers’ information?

    We use those mailing addresses to fulfill your order. That's it! Your information will never be sold or rented.

  3. How do you protect my information?

    Your order is transmitted using SSL technology. View our Privacy Policy.